Plan Administrators - What to do if mail service stops

In the event of a disruption in mail service, here are suggestions for our Plan Administrators to minimize the inconvenience:

1. Viewing your invoice
2. Paying your invoice
3. Plan enrollments, changes, and terminations
4. Member ID cards
5. Disability benefits
6. Supporting employees residing outside British Columbia

Viewing your invoice

To access your current invoice, register and sign-in to ADMINnet.

Paying your invoice

You can pay the balance due for your group benefit plan using any of the following methods:

• In person or courier to our office at 4250 Canada Way in Burnaby, BC V5G 4W6. Please ensure you include your benefit plan policy, division number, and remittance details with your payment. We are open 8:00 a.m. to 4:30 p.m., Monday to Friday (except Statutory Holidays)
• By online banking with your financial institution. When registering for payment service through your financial institution’s website, include your Account ID, which is linked to your benefit plan policy number and division number when you set up Pacific Blue Cross as a payee. Here are detailed instructions.
• Pre-Authorized Debit for premium invoices. Sign-in to ADMINnet to download the form. Return the completed form to your Pacific Blue Cross Account Executive or Service Representative.

Plan enrollments, changes and terminations

Use one of the following options for plan administration, including enrollments, changes and terminations:

• By ADMINnet, our online self-service administration system
• By EMAIL to enrollment@pac.bluecross.ca

If you have emailed documents to us, you do not need to send us the original when mail service resumes.

Member ID cards

We will be unable to mail ID cards during a postal service interruption. Plan members may confirm coverage by calling 604 419-2000 or toll-free at 1 877 722-2583 during business hours.

Once members have their policy and ID numbers, they can access a digital version of their ID cards from Member Profile or our free Pacific Blue Cross Mobile App. They also have the option to email or print copies of their ID cards directly from Member Profile.

Disability Benefits

Please encourage employees submitting claims or receiving benefits to set up direct deposit. For cheques and Notice of Payment statements, please contact the Life & Disability team to provide handling instructions in the event of a mail disruption: 

• Hold cheques and/or Notice or Payment statements until mail delivery resumes. 
• Pull cheques and/or Notice of Payments statements, as the employer will arrange a courier to collect them from Pacific Blue Cross. 

Email: lifeanddisability@pac.bluecross.ca

Phone: 604 419-8040 

Courier Address: 

4250 Canada Way, Burnaby BC V5G 4W6

Supporting employees residing outside British Columbia

To avoid delays in claim payments, please encourage employees to sign up for direct deposit through the My PBC Benefits portal or mobile app before submitting their next health or dental claim.

Employees can:

• Learn more about My PBC Benefits
• Register and access the My PBC Benefits portal
• Download and use the mobile app

Claims may also be dropped off at our office. For convenience, there is a 24-hour claims drop off box at the rear of our building.

Drop-off: 4250 Canada Way, Burnaby BC V5G 4W6