Members - What to do if mail service stops

In the event of a disruption in mail service, here are suggestions for our members to minimize the inconvenience.

1. Stay connected: receiving payments, submitting claims and more:
2. Getting your benefits ID card
3. Receiving your BC Life disability payment
4. How to make premium payments on your individual plan

Stay connected: receiving payments, submitting claims and more:

To ensure quick and easy claims processing and payments during a mail service disruption, we encourage you to sign up for direct deposit through your online Member profile at pac.bluecross.ca before submitting your next health or dental claim.

You can also use our convenient Pacific Blue Cross Mobile App to quickly submit claims by taking a photo of your receipt, check your coverage balances, buy travel insurance plans and much more.

Download our free mobile app today or sign-in to your online Member Profile to make fast and easy claims now.

Other options for claim reimbursement during a postal strike

• Your cheque can be held in our office until the mail disruption is over and we will mail it out at that time.
• Pick up your cheque in person at our office. If you choose this option, you will need to provide your Pacific Blue Cross Policy and ID Number and show one piece of photo identification.
• Send a third party to pick up the cheque from our office on your behalf. If you choose this option, the person picking up the cheque must have your Pacific Blue Cross Policy and Identification Number, and one piece of photo identification. You will also need to give them a letter of authorization to present, signed by you (the plan member) indicating that you have authorized them to pick up the cheque on your behalf.
• You can have the cheque couriered to you by an AUTHORIZED courier at your own expense.

Cheques will be available for pick up the date after the issue date of the cheque. We are open 8:00 a.m. to 4:30 p.m., Monday to Friday (except Statutory Holidays). Please call our office at 604 419-2000 in the lower mainland, or toll-free at 1 877 PAC-BLUE (1 877 722-2583) to confirm that a cheque is ready for pick up.

If your cheque is normally sent to your plan administrator, you may pick up the cheque only if we have prior approval from your plan administrator to release the cheque.

Other options for claim submissions during a postal strike

• Claims may also be dropped off at our office:

  Pacific Blue Cross / BC Life
  4250 Canada Way
  Burnaby, B.C. V5G 4W6

  For convenience, there is a 24-hour claims drop off box at the rear of our building.

Getting your benefits ID Card

We will be unable to mail ID cards during a postal service interruption. To confirm your coverage details, please call 604 419-2000 on the lower mainland, or toll-free in BC at 1 877 PAC-BLUE (1 877 722-2583), between 8:00 a.m. to 4:30 p.m. (Pacific), Monday to Friday (except Statutory Holidays).

Once you have your policy and ID numbers, you can email or print copies of your ID card(s) by signing-in to your online Member Profile.

Receiving your BC Life disability payment

Cheques processed during the disruption may be obtained one of the following ways:

• Complete the Direct Deposit form and return to BC Life by email at bclife@pac.bluecross.ca or by fax at 604 419-8055.
• Your cheque can be held in our office until the mail disruption is over and we will mail it out at that time.
• You can pick up your cheque in person at our office. If you choose this option you will need to provide one piece of photo identification. Prior to arriving, please call our office at 604 419-2000 on the lower mainland, or toll-free in BC at 1 877 PAC-BLUE (1 877 722-2583), between 8:00 a.m. to 4:30 p.m. (Pacific), Monday to Friday (except Statutory Holidays) to confirm that a cheque is ready for pick up.
• You can send a third party to pick up the cheque from our office on your behalf. If you choose this option, the person picking up the cheque must have your Pacific Blue Cross/BC Life Policy and Identification Number, and one piece of photo identification. You will also need to give them a letter of authorization, signed by you (the plan member) indicating that you have authorized them to pick up the cheque on your behalf. Prior to arriving, please call our office at 604 419-2000 on the lower mainland, or toll-free in BC at 1 877 PAC-BLUE (1 877 722-2583), between 8:00 a.m. to 4:30 p.m. (Pacific), Monday to Friday (except Statutory Holidays) to confirm that a cheque is ready for pick up.
• You can have the cheque couriered to you by a courier at your own expense.

  Pacific Blue Cross / BC Life
  4250 Canada Way,
  Burnaby, BC V5G 4W6

We are open 8 a.m. to 4:30 p.m., Monday to Friday (except Statutory Holidays).

Please note: If your cheque is normally sent to your plan administrator, you may pick up the cheque only if our Claims Department has prior approval from your plan administrator to release the cheque.

How to make premium payments on your individual plan

In the event that mail disruption occurs, please contact our Individual Plans department during regular business hours at 604 419-2200 (or toll-free: 1-800-USE-BLUE) to discuss options on how to make your annual renewal premium payment for your individual plan. Payment is required to ensure no disruption in your coverage.