# Pacific Blue Cross - Full Content Specification

## About Pacific Blue Cross
Pacific Blue Cross is British Columbia's largest health benefits society. As a not-for-profit, PAC provides health, dental, life, and disability coverage to 1 in 3 British Columbians.

## Plan Categories

### Individual & Family Plans
- **Personal Health and Dental Insurance:** Our most popular and comprehensive plan for families and individuals.
- **Guaranteed Acceptance Insurance:** Streamlined coverage over our Health and Dental plan. Existing health conditions are always covered.
- **Dental Only Plans:** Standalone or Group Add-on dental coverage.
- **Group Conversion Plan:** Group Conversion lets you continue health and dental coverage without interruption when coming from a group plan.
- **Retiree Plans:** Retired within the past 60 days? Enjoy continuous coverage like you never left-- even on existing health conditions.

### Travel Insurance
- **Emergency Medical:** Up to $10 million in coverage for out-of-province emergencies.
- **Trip Cancellation & Interruption:** Coverage for non-refundable travel expenses.
- **Annual Plans:** Multi-trip coverage for frequent travelers.
- **Visitors to Canada:** Health insurance for tourists and immigrants.
- **Canada Domestic Travel Insurance:** Canada-only travel insurance when travelling to other Canadian provinces

### Group & Business Benefits
- **Small Business:** Solutions for companies with 2-20 employees.
- **Large Enterprise:** Custom health, dental, and disability management for large workforces.

## Digital Tools & Portals
- **Member Profile:** The primary secure dashboard for members to submit claims, download tax receipts, get member id.
- **PROVIDERnet:** A dedicated portal for dentists, pharmacists, and paramedical practitioners to submit claims on behalf of patients.
- **ADMINnet:** Portal that provides resources and tools that help plan administrators manage group benefits for their organization
- **ADVISORnet:** Portal for Plan Advisors to manage their client portfolios.
- **Pharmacy Compass:** A public-facing tool to search for specific medications and compare costs across BC pharmacies.

## Frequently Requested Information
- **Submission Deadlines:** Claims must usually be submitted within 12 months of the service date.
- **Direct Reimbursement:** Most claims submitted via the Member Profile are processed and paid via Direct Deposit within 48 hours.
- **Travel Assistance:** 24/7 emergency travel assistance is provided via the Medi-Assist service.

## Contact Hierarchy
- **Member Inquiries:** 604-419-2000 (Lower Mainland) or 1-888-275-4672 (Toll-Free).
- **Mailing Address:** PO Box 7000, Vancouver, BC V6B 4E1.
- **Office Location:** 4250 Canada Way, Burnaby, BC.