Social Media Community Guidelines

At Pacific Blue Cross, we use our social media channels to share accurate, up-to-date information about our products, services, partnerships, and health resources that support the health and wellbeing of British Columbians. We welcome engagement from our community and are committed to fostering a respectful, inclusive space for conversation.

Customer Service Inquiries

Our social media channels are not intended for customer service or to discuss individual insurance plans, claims, or personal account details. To protect your privacy, we do not provide plan-specific support through public comments or direct messages.

For the fastest service, log in to your Member Profile at pac.bluecross.ca/member for 24/7 access to your coverage details, claim history, and more.

For direct customer support, please contact our team at 604 419-2000 (toll-free: 1 877-722-2583) Monday to Friday, 8 am - 4:30pm PST (excluding statutory holidays).

Commenting Policy for Pacific Blue Cross Social Media Channels

It is our priority that we create a safe and inclusive environment for all through our social media channels. We therefore reserve the right, at our discretion, to remove any comments on our social media platforms that:

• Contain hate speech, discriminatory language, threats, or personal attacks
• Include profanity, violent references or defamatory statements (explicit and/or implied)
• Violate copyright, trademark, privacy laws or promote illegal activities
• Spread false, misleading, or deceptive information
• Contain inaccurate health claims or misinformation
• Are spam, repetitive, or disrupt meaningful conversations
• Are off-topic, unrelated to Pacific Blue Cross, or promote unaffiliated products/services

Repeated violations may result in users being blocked from our channels.

Protecting Your Privacy

Please avoid sharing personal, financial, or health-related information (such as policy numbers, claim details, phone numbers, or addresses) in public comments. Social media platforms have their own privacy policies, and we encourage you to review them before engaging. For our full privacy policy and how we protect your information, visit our Privacy page.

Thank you for being part of our community. We value your engagement and look forward to meaningful discussions on improving health and wellbeing for British Columbians.