Let's Stay Connected
We acknowledge that Pacific Blue Cross is in the province of British Columbia and is located on the traditional territories of many distinct First Nations with different cultures, languages and unique dialects. Please reflect, acknowledge and honour in your own way the First Nation land on which you live, work and play.
Did you know...
As a plan member, most of your personal benefits and coverage information questions can be answered faster by consulting our Frequently Asked Questions or by signing-in to Member Profile
Frequently Asked Questions about your Benefits
Business Hours
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Monday to Friday - 8:00am to 4:30pm (Pacific) Our walk-in centre is open for claims drop off. However, in-person services are no longer being offered for claims or travel inquiries. |
Call Us
Monday to Friday 8am to 4:30pm (Pacific, excluding statutory holidays)
| Lower Mainland | 604 419-2000 |
| Toll-free | 1 877 PAC-BLUE (1 877 722-2583) |
| First Nations Health Authority Client Line | 1 855 550-5454 |
Fax us
| General Inquiries Fax | 604 419-2990 |
Address
| Our walk-in centre is open for claims drop off. However, in-person services are no longer being offered for claims or travel inquiries. | |
|
Street Address |
Mailing Address |
Fraud
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Report Fraud to PBC Investigations directly OR |
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| 1 800 661-9675 Online |
Report Fraud |
Complaints
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At Pacific Blue Cross, we do our best to ensure plan members are satisfied with the products and services we provide. If you are dissatisfied with a decision or service related to your extended health, dental, life, disability or travel insurance plan, you may have the situation reviewed. Consumer Complaints and Resolution Process |
Media Relations
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For inquiries related to sponsorships, advertisements and media coverage, please email your request to Media Relations |
Medi-Assist
For emergency illness or accidents while travelling
| Within Canada or the USA | 1 888 699-9333 |
| All other countries | 1 604 419-4487 (collect) |
National Members
For plan members with National coverage on My PBC Benefits with cards like this:
| Toll-free | 1 866 366-0430 |
| Local | 1 604 419-2381 |
| Website | My PBC Benefits |