Let's Stay Connected

We acknowledge that Pacific Blue Cross is in the province of British Columbia and is located on the traditional territories of many distinct First Nations with different cultures, languages and unique dialects. Please reflect, acknowledge and honour in your own way the First Nation land on which you live, work and play.

Did you know...

As a plan member, most of your personal benefits and coverage information questions can be answered faster by consulting our Frequently Asked Questions or by signing-in to Member Profile

 

Business Hours

Monday to Friday - 8:00am to 4:30pm (Pacific)
(excluding statutory holidays)

Our walk-in centre is open for claims drop off. However, in-person services are no longer being offered for claims or travel inquiries.

 

Call Us

Monday to Friday 8am to 4:30pm (Pacific, excluding statutory holidays)

Lower Mainland 604 419-2000
Toll-free 1 877 PAC-BLUE
(1 877 722-2583)
First Nations Health Authority Client Line 1 855 550-5454

 

Fax us

General Inquiries Fax 604 419-2990

 

 Address

Our walk-in centre is open for claims drop off. However, in-person services are no longer being offered for claims or travel inquiries.

Street Address
4250 Canada Way
Burnaby, BC V5G 4W6
View Map

Mailing Address
Pacific Blue Cross
PO Box 7000
Vancouver, BC V6B 4E1

 

Fraud

Report Fraud to PBC Investigations directly

                                         OR
 

Our Whistleblower Hotline allows suspected fraud or insurance abuse to be reported anonymously, either online or by phone. Available 24/7, it is administered by an independent third party and ensures anonymity:
1 800 661-9675
Online
Report Fraud

 

Complaints

At Pacific Blue Cross, we do our best to ensure plan members are satisfied with the products and services we provide. If you are dissatisfied with a decision or service related to your extended health, dental, life, disability or travel insurance plan, you may have the situation reviewed. Consumer Complaints and Resolution Process

 

Media Relations

For inquiries related to sponsorships, advertisements and media coverage, please email your request to Media Relations

 

Medi-Assist

For emergency illness or accidents while travelling

Within Canada or the USA 1 888 699-9333
All other countries 1 604 419-4487
(collect)

 

National Members

For plan members with National coverage on My PBC Benefits with cards like this:

Sample My PBC Benefits Member ID Card
Toll-free 1 888 366-0430
Local 1 604 419-2381
Website My PBC Benefits

 

Email

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