Let's Stay Connected

We acknowledge that Pacific Blue Cross is in the province of British Columbia and is located on the traditional territories of many distinct First Nations with different cultures, languages and unique dialects. Please reflect, acknowledge and honour in your own way the First Nation land on which you live, work and play.

Did you know...

As a plan member, most of your personal benefits and coverage information questions can be answered faster by consulting our Frequently Asked Questions or by signing-in to Member Profile


Business Hours

Monday to Friday - 8:00am to 4:30pm (Pacific)
(excluding statutory holidays)

Our walk-in centre is temporarily closed until further notice.

COVID-19 Workplace Safety Plan.


Call Us

Monday to Friday 8am to 4:30pm (Pacific, excluding statutory holidays)

Lower Mainland 604 419-2000
Toll-free 1 877 PAC-BLUE
(1 877 722-2583)
First Nations Health Authority Client Line 1 855 550-5454


Fax us

General Inquiries Fax 604 419-2990



Our walk-in centre is temporarily closed until further notice.

COVID-19 Workplace Safety Plan.

Street Address
4250 Canada Way
Burnaby, BC V5G 4W6
View Map

Mailing Address
Pacific Blue Cross
PO Box 7000
Vancouver, BC V6B 4E1



Report Fraud to PBC Investigations directly


Our Whistleblower Hotline allows suspected fraud or insurance abuse to be reported anonymously, either online or by phone. Available 24/7, it is administered by an independent third party and ensures anonymity:
1 800 661-9675
Report Fraud


Media Relations

For inquiries related to sponsorships, advertisements and media coverage, please email your request to Media Relations



At Pacific Blue Cross, we do our best to ensure plan members are satisfied with the products and services we provide. If you are dissatisfied with a decision or service related to your extended health, dental, life, disability or travel insurance plan, you may have the situation reviewed. Consumer Complaints and Resolution Process



For emergency illness or accidents while travelling

Within Canada or the USA 1 888 699-9333
All other countries 1 604 419-4487



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