Employee & Family Assistance Program

Connect to better health and wellbeing through 24/7 counselling, coaching, and support from industry leading Homewood Health.

Why British Columbians choose to use the PBC EFAP

Help when you need it

Counselling and support services available in person, by phone, by video, or online—whatever is most convenient for you.

Canadian specialist for over 135 years

Homewood Health offers the highest quality of clinical support and intervention available.

Guaranteed confidentiality

You won’t be identified to anybody (including your employer).

As a PBC EFAP member you have access to these support services

Counselling Services

An experienced counsellor will help you assess your concerns and develop practical solutions.

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Life Smart Coaching

Lifestyle and specialty counselling services for a variety of life balance, health, and career management issues.

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i-Volve: Online CBT

Mental health promotion and treatment for mild depression and/or anxiety using online cognitive behavioural therapy (CBT).

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Key Person Advice Line

Just-in-time consultations for leaders, managers, owners, or union representatives for enhanced EFAP clients.

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Access helpful resources on your phone, tablet, or computer.

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A few frequently asked questions about the EFAP

  1. When should I contact the EFAP?

    While the program can be used for crisis intervention, the ideal time to use it is before your concerns get unmanageable; EFAP is a pro-active option that helps you manage your personal health and wellbeing.

  2. I’m worried about my privacy. Is this service confidential?

    Yes. Homewood Health is a trusted Canadian company with over 135 years of experience delivering the best possible support for clients like you. Everyone is guaranteed confidentiality within the limits of the law. You won’t be identified to anybody—including your employer.

  3. How much does it cost?

    All EFAP services are offered at no cost to you or your family members.

  4. Who is Homewood Health?

    Homewood Health is a private Canadian company specializing in mental health care and treatment for over 135 years. They offer a one-of-a-kind approach to EFAP—the highest quality of clinical support and intervention available—and an unmatched continuum of services that spans health promotion, mental health and addictions treatment, and prevention-focused work-life counselling services.

  5. How do I contact the EFAP?

    You can contact Homewood Health 24 hours a day, 7 days a week via the following:

    1-844 PBC-EFAP
    1-844-693-5123 (French)
    1-844-693-5124 (TTY service)

Keeping your mind and body healthy


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