Update: The starting date for this enhancement has been updated to June 12, 2026.

We’re making it easier to submit counselling and psychology claims through Member Profile.

Starting June 12, 2026, when you submit a claim for counselling and psychology services, you’ll be able to search and select your provider from a list of validated practitioners. This helps confirm that your provider is eligible under your plan before you submit your claim — reducing delays and making the process more straightforward.

This enhancement builds on existing requirements that services must be provided by eligible, registered or licensed practitioners and helps confirm eligibility earlier in the claims process.

What this means for you
These changes are designed to make submitting claims simpler and more reliable:

• Confirm your provider is eligible before submitting your claim
• Help reduce delays caused by missing or incorrect provider information
• Create a more straightforward and consistent claims experience

How it works
When submitting your claim through Member Profile:

• Search for your provider using the provider search tool
• Select your provider from the list
• Submit your claim as usual

If your provider isn’t listed
You can still submit your claim by entering your provider’s details manually.

• Your claim will be reviewed by our team
• If the provider is eligible, your claim will be processed
• The provider will be added to the validated list for future use

What’s not changing

• Your coverage, plan limits and eligible benefits remain the same
• Services must still be provided by a registered or licensed practitioner
• Paper claims will continue to be reviewed and validated by our claims team

CLICK HERE for more information on how to submit claims and tips for a faster experience.