Scheduled service outage on October 27

Member Profile and provider, pharmacy and dental claims services will be unavailable from 5 p.m. to midnight PST.

Pacific Blue Cross will carry out scheduled network maintenance on October 27, 2026. During the maintenance window, Member Profile and claims services used by healthcare providers, pharmacies and dental offices will be unavailable.

This notice is for members, plan sponsors, advisors and providers who use or support access to these services. Services are expected to resume when maintenance is complete.

Plan ahead

Before the outage begins, sign in to the online service you use—such as Member Profile, ADMINnet or PROVIDERnet—to access any information you may need.

Plan sponsors and advisors, please share this notice with affected members and clients. Providers, please ensure your teams are aware of the outage so they can plan accordingly.

We’re sorry for the inconvenience and appreciate your patience.

Access your online services HERE.