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Provider News

Go digital to avoid mail delays during a Canada Post disruption

Friday, Nov 15, 2024

Due to Canada Post service disruptions mailed payments and claims will be delayed. 

Health and Dental Predetermination Statements are Going Paperless

Thursday, Oct 17, 2024

To reduce waste and increase security, Pacific Blue Cross will no longer send health and dental provider predetermination statements by paper mail.

Provider Update | 2023 year in review

Monday, Jan 22, 2024

In this Provider Update, we’re sharing our top updates from 2023 to refresh your memory as we start the new year. Read up on Dexcom G7 coverage, updates on Dupixent quantities, drug shortages, Coordination of Benefits claims and a quick reminder for dental providers.

Physiotherapy Benefits FAQ

Monday, Dec 11, 2023

Pacific Blue Cross (PBC) has the responsibility of ensuring health plans remain affordable and sustainable for everyone’s benefit. We are committed to ensuring that members who would clinically benefit from physiotherapy services have access to these services.

Provider Update | November 2023

Wednesday, Nov 1, 2023

We’re excited to present our new Provider Update newsletter, where we’ll be bringing you the latest for dental providers, pharmacy providers and extended health care providers. In this edition, we’re tackling common PROVIDERnet questions, efficiently processing Coordination of Benefits claims and the advantages of direct deposit.

Plan Update | Dexcom G7 and Ozempic

Friday, Oct 13, 2023

Pacific Blue Cross updates pharmacy providers on the Dexcom G7® review and the Ozempic® 1 mg pen shortage.

Pharmacy Providers | Dispensing the News Newsletter Summer 2023

Friday, Aug 11, 2023

Latest updates from BC PharmaCare, understanding our environmental impact, changes to the First Nations Health Authority’s formula coverage and a reminder to sign up for PROVIDERnet.

Dental Providers | Word of Mouth Newsletter Summer 2023

Wednesday, May 31, 2023

Bringing you the latest in dental claims news, including changes to FNHA dental benefits and some important reminders.

Vision Providers | MCFD PROVIDERnet goes live on April 3, 2023

Wednesday, Mar 15, 2023

We’re pleased to announce that you will be able to process claims for your Ministry of Child and Family Development (MCFD) clients using PROVIDERnet as of April 3, 2023.