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We're here for you - Frequently asked questions

Extreme weather events that occur in British Columbia can be devastating for so many in our province. Pacific Blue Cross members who have been impacted by flooding, forest fires or any other such occurrence can be assured that we are here to support them during this difficult time

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Group Benefits

  1. My disability cheque is normally sent through Canada Post mail delivery, but I’ve had to evacuate my home. How can I continue to receive my cheque?

    We’re here for you. You can either:

    • Have the payment deposited directly into your bank account. Contact your case manager to have this set up; or
    • Receive a new cheque to your temporary address. Contact your case manager for help with this.

    If you are unsure who your case manager is, please contact the Pacific Blue Cross Work & Wellness department at 1-877-PAC-BLUE.

  2. I had to evacuate my home before I received my last disability cheque. How can I access that money?

    We can put a stop payment on the original cheque and send you the money either through:

    • Having the payment deposited directly into your bank account. Contact your case manager to have this set up; or
    • Receiving a new cheque to your temporary address. Contact your case manager for help with this.

    If you are unsure who your case manager is, please contact the Pacific Blue Cross Work & Wellness department at 1-877-PAC-BLUE.

  3. I am without my prescription medication while I have been evacuated. How can I replace my medication?

    Members should contact their pharmacist about refilling medication if they were lost due to an extreme weather event.  If your pharmacy has been affected, you can contact another pharmacy about refilling your medication. You can also contact us if you need assistance at 1-877-PAC-BLUE.

  4. I have been evacuated from my home and my prescription medication is running low. I don’t have a copy of my prescription and I can’t get to my pharmacy, how can I get a refill?

    Members should contact their pharmacist about refilling medication if they were lost due to wildfires or other extreme weather events.  If your pharmacy has been affected by the floods, you can contact another pharmacy about refilling your medication. You can also contact us if you need assistance at 1-877-PAC-BLUE.

  5. Do I need to provide proof to receive approval for replacement or early refill of my prescription medication and/or medical equipment?

    We do not require proof. When submitting a replacement or early refill claim form with receipts, documents etc., please also provide a note indicating that it has been lost.

  6. I don’t have my benefits card and need to make a claim. What can I do if I don’t remember my policy and/or ID numbers?

    Please contact us if you need assistance at 1-877-PAC-BLUE.

  7. My receipts were lost in an extreme weather event. Can I still get reimbursed for my claims?

    Please reach out and work with your provider(s)/pharmacy to have them re-issue the necessary receipts, documents etc. for your claims.  Please contact us if you need assistance at 1-877-PAC-BLUE.

  8. I lost a reimbursement cheque in the extreme weather event. How can I get a new cheque?

    Members can contact us at 1-877-PAC-BLUE for assistance. We can cancel the cheque and reissue a new one to the address you have on file or a temporary address. You can also register for direct deposit and have the payment put directly into your bank account.

  9. How can I get a reimbursement cheque if I am not living at my principal residence?

    Members can contact us at 1-877-PAC-BLUE for assistance. Once you provide us with your temporary address we can have cheques sent there. You can also register for direct deposit and have the payment put directly into your bank account.

  10. I am unable to get a referral from my doctor and I need medical services, medical equipment and/or supplies. What should I do?

    Members can contact us at 1-877-PAC-BLUE for assistance.

  11. If I have already reached my coverage maximum will the replacement prescription medications and/or equipment be covered?

    Members and plan sponsors can contact us at 1-877-PAC-BLUE if they need assistance to replace medical or dental supplies or devices that were lost due to the the extreme weather event but are over their plan limits.

Personal Health Insurance

  1. If I have already reached my coverage maximum will the replacement prescription medications and/or equipment be covered?

    Members can contact us at 1-877-PAC-BLUE if they need assistance to replace medical or dental supplies or devices that were lost due to the extreme weather event but are over their plan limits.

  2. I lost a reimbursement cheque in the extreme weather event, how can I get a new cheque?

    Members can contact us at 1-877-PAC-BLUE for assistance. We can cancel the cheque and reissue a new one to the address you have on file or a temporary address. You can also register for direct deposit and have the payment put directly into your bank account.

  3. How can I get a reimbursement cheque if I am not living at my principal residence?

    Members can contact us at 1-877-PAC-BLUE for assistance. Once you provide us with your temporary address we can have cheques sent there. You can also register for direct deposit and have the payment put directly into your bank account.

  4. I am unable to get a referral from my doctor and I need medical services, medical equipment and/or supplies. What should I do?

    Members can contact us at 1-877-PAC-BLUE for assistance.

  5. Will Pacific Blue Cross either refill or replace prescription medication and/or medical equipment

    Members should contact their pharmacist about refilling medication if they were lost due to  an extreme weather event.

    For medical equipment, we will consider each case individually.  Please contact us if you need assistance at 1-877-PAC-BLUE.

Individual purchased Travel Insurance

  1. I have to cancel my upcoming trip due to an extreme weather event, does the travel insurance I purchased cover my trip cancellation?

    If you purchased a Trip Protection plan with trip cancellation and interruption insurance, and you have been forced to evacuate your home, your policy will cover the trip cancellation per your policy terms and conditions. If you purchased a single trip emergency medical plan (without Trip Protection) that has not started, a full refund of premium may be available to you.

  2. I am currently on a trip and need to return home early because of an extreme weather event. Does my travel insurance cover an early return?

    If you purchased a Trip Protection plan with trip cancellation and interruption insurance, your policy will cover your early return if your principle residence is unable to be occupied due to the extreme weather event .

  3. Will my travel insurance cover my trip cancellation if I no longer want to travel to an area where the extreme weather event is?

    If you purchased a Trip Protection plan with trip cancellation and interruption insurance, your policy will cover non-refundable costs per your policy terms and conditions if the extreme weather event has made your pre-paid accommodations uninhabitable.

  4. I am currently on a trip where the extreme weather event is taking place and would like to return home early. Will my travel insurance cover that?

    If you purchased a Trip Protection plan with trip cancellation and interruption insurance, your policy will cover your early return home if the extreme weather event has made your pre-booked accommodations uninhabitable.