How to set up direct deposit in Member Profile

Get your claims reimbursed quickly through your Pacific Blue Cross Member Profile, by setting up direct deposit.

Linking your bank account in Member Profile and enabling direct deposit will allow you to submit claims online or through our app. Pacific Blue Cross will then be able to reimburse your approved claims quickly.

You can do this through our website, or on our mobile app.

Complete the following steps to set up direct deposit through our website:

1. Log in to your Member Profile.
2. Select Account, then Bank/Direct Deposit from the dropdown menu.
3. Select the blue Update Direct Deposit Info
4. Enter your province and your bank details:
   • Institution Number
   • Transit Number
   • Account Number

You can find these details on one of your bank cheques, or through your online banking. Please contact your bank if you are unsure of your account details.

5. Check the box saying I have read and agree with the terms and conditions, which you can view by clicking on the green circle with a question mark.
6. Click Save

If you would prefer to use our mobile app to set up direct deposit, complete the following steps:

1. Open the app and log in.
2. Tap My Account, then Change Direct Deposit.
3. Enter your province and your bank details:
   • Institution Number
   • Transit Number
   • Account Number

You can find these details on one of your bank cheques, or through your online banking. Please contact your bank if you are unsure of your account details.

4. Tap Terms & Conditions to read these, then tap Agree.
5. Tap Save

If you have repeated issues in setting up direct deposit, you can contact our customer service team.