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Supporting members affected by wildfires

Summer wildfires in British Columbia and the Yukon can lead to disruptions in access to health care. Pacific Blue Cross members who have been impacted by wildfires can be assured that we stand with them during this difficult time.

 

Group Benefits

  1. My disability cheque is normally sent through Canada Post mail delivery, but I’ve had to evacuate my home. How can I continue to receive my cheque?

    We’re here for you. You can either:

    • Have the payment deposited directly into your bank account. Contact the Life and Disability department at 604 419-8040 to have this set up; or
    • Receive a new cheque to your temporary address. Contact the Life and Disability department at 604 419-8040 to have this set up.
  2. I had to evacuate my home before I received my last disability cheque. How can I access that money?

    We can put a stop payment on the original cheque and send you the money either through:

    • Having the payment deposited directly into your bank account. Contact the Life and Disability department at 604 419-8040 to have this set up; or
    • Receiving a new cheque to your temporary address. Contact the Life and Disability department at 604 419-8040 to have this set up.
  3. I am without my prescription medication while I have been evacuated. How can I replace my medication?

    Members should contact their pharmacist about refilling medication if they were lost due to the fires.  If your pharmacy has been affected by the fire, you can contact another pharmacy about refilling your medication. You can also contact us if you need assistance at 1-877-PAC-BLUE (1 877 722-2583).

  4. Do I need to provide proof to receive approval for replacement or early refill of my prescription medication and/or medical equipment?

    Pharmacists in BC have been provided with specific guidelines that allow them to dispense emergency supply of medications if your supply was lost or inaccessible due to an emergency such as wildfires. Pharmacists can access your medication history through PharmaNet and use special billing codes to indicate that the supply was issued as part of an emergency response. In this case, you do not need to provide proof. 

    However, if you are submitting a claim yourself for prescription medication or medical equipment, please include a brief note indicating that the medication was lost due to wildfires. 

  5. I don’t have my benefits card and need to make a claim. What can I do if I don’t remember my policy and/or ID numbers?

    Please contact us if you need assistance at 1-877-PAC-BLUE (1 877 722-2583).

  6. My receipts were lost in the fire. Can I still get reimbursed for my claims?

    Please reach out and work with your provider(s)/pharmacy to have them re-issue the necessary receipts, documents etc. for your claims.  Please contact us if you need assistance at 1-877-PAC-BLUE (1 877 722-2583).

  7. I lost a reimbursement cheque in the fire, how can I get a new cheque?

    Members can contact us at 1-877-PAC-BLUE (1 877 722-2583) for assistance. We can cancel the cheque and reissue a new one to the address you have on file or a temporary address. You can also register for direct deposit and have the payment put directly into your bank account.

  8. How can I get a reimbursement cheque if I am not living at my principal residence?

    Members can contact us at 1-877-PAC-BLUE (1 877 722-2583) for assistance. Once you provide us with your temporary address we can have cheques sent there. You can also register for direct deposit and have the payment put directly into your bank account.

  9. I am unable to get a referral from my doctor and I need medical services, medical equipment and/or supplies. What should I do?

    Members can contact us at 1-877-PAC-BLUE (1 877 722-2583) for assistance.

  10. If I have already reached my coverage maximum will the replacement medical or dental supplies/devices be covered?

    Members and plan sponsors can contact us at 1-877-PAC-BLUE (1 877 722-2583) if they need assistance to replace medical or dental supplies or devices that were lost due to the fires but are over their plan limits.

Personal Health Insurance

  1. If I have already reached my coverage maximum will the replacement medical or dental supplies/devices be covered?

    Members can contact us at 1-877-PAC-BLUE (1 877 722-2583) if they need assistance to replace medical or dental supplies or devices that were lost due to the fires but are over their plan limits.

  2. I lost a reimbursement cheque in the fire, how can I get a new cheque?

    Members can contact us at 1-877-PAC-BLUE (1 877 722-2583) for assistance. We can cancel the cheque and reissue a new one to the address you have on file or a temporary address. You can also register for direct deposit and have the payment put directly into your bank account.

  3. How can I get a reimbursement cheque if I am not living at my principal residence?

    Members can contact us at 1-877-PAC-BLUE (1 877 722-2583) for assistance. Once you provide us with your temporary address we can have cheques sent there. You can also register for direct deposit and have the payment put directly into your bank account.

  4. I am unable to get a referral from my doctor and I need medical services, medical equipment and/or supplies. What should I do?

    Members can contact us at 1-877-PAC-BLUE (1 877 722-2583) for assistance.

  5. Will Pacific Blue Cross either refill or replace prescription medication and/or medical equipment

    Members should contact their pharmacist about refilling medication if they were lost due to the fires.

    For medical equipment, we will consider each case individually.  If your pharmacy has been affected by the fire, you can contact another pharmacy about refilling your medication.  Please contact us if you need assistance at 1 877 PAC-BLUE (1 877 722-2583).

Individual purchased Travel Insurance

  1. I have to cancel my upcoming trip due to the fires, does the travel insurance I purchased cover my trip cancellation?

    If you purchased a Trip Protection plan with trip cancellation and interruption insurance, and you have been forced to evacuate your home, your policy will cover the trip cancellation per your policy terms and conditions. If you purchased a single trip emergency medical plan (without Trip Protection) that has not started, a full refund of premium may be available to you.

  2. I am currently on a trip and need to return home early because of the fires. Does my travel insurance cover an early return?

    If you purchased a Trip Protection plan with trip cancellation and interruption insurance, your policy will cover your early return if your principle residence is unable to be occupied due to the fires.

  3. Will my travel insurance cover my trip cancellation if I no longer want to travel to an area where the wildfires are?

    If you purchased a Trip Protection plan with trip cancellation and interruption insurance, your policy will cover non-refundable costs per your policy terms and conditions if the wildfires have made your pre-paid accommodations uninhabitable.

  4. I am currently on a trip where the wildfires are and would like to return home early, will my travel insurance cover that?

    If you purchased a Trip Protection plan with trip cancellation and interruption insurance, your policy will cover your early return home if the wildfires have made your pre-booked accommodations unsafe or unsuitable for continued stay.