As 1 in 3 British Columbians rely on Pacific Blue Cross for their benefits, our priority is to ensure continuity of care for any members affected by wildfires.

Whether you may need to leave your home, are experiencing health care service disruptions, or simply have questions about your benefits during this time, we’ve created FAQs supporting members affected by wildfires to provide clear, up-to-date answers to common questions.

You’ll find information on:

• Accessing health care and prescription drugs if you’ve been evacuated from your residence
• Continuation of disability benefits for members who have been evacuated
• Travel insurance coverage for trips impacted by the fires
• And more

Some key points to note are:

• Members and plan sponsors can contact us if they need assistance to replace medical or dental supplies or devices that were lost due to the fires.
• Pharmacists in BC have been provided with specific guidelines that allow them to dispense emergency supply of medications if a member’s supply is lost or inaccessible due to wildfires. If your pharmacy has been affected by a fire, you can contact another pharmacy about refilling your medication.

We’re committed to supporting you with compassion and flexibility as we navigate this ongoing situation in the coming months. If you can’t find the answer you need in our FAQs, please don’t hesitate to reach out to our customer service team on 604 419-2000 (Lower Mainland) or 1 877 722-2583 (toll-free).

We would like to express our deep gratitude to the firefighters, emergency personnel, and community volunteers working tirelessly to protect lives, homes, and land.