How to set up direct deposit in PROVIDERnet

Adding your business bank details and enabling direct deposit in PROVIDERnet will allow you to directly bill Pacific Blue Cross for your services, providing the best experience for your clients.

The primary administrator for your provider account must set up direct deposit before submitting the first claim. For dental providers, the dentist practitioner will have been assigned as primary administrator.

To set up direct deposit, head pac.bluecross.ca/Providernet:

1. Log in to your provider account. 
2. Click on the Account tab, found in the blue ribbon menu. 
3. Under Payments, select Direct Deposit. You can also select Edit Direct Deposit Info straight from the PROVIDERnet home page.
4. On the next page, check that your provider location or office is correct, then click Update Direct Deposit Info. 
5. A new window will pop up, asking you to enter your bank details. You will need to enter your province, your Institution Number, and Transit Number. You will also need to enter your Account Number twice, to ensure that it's correct. You can find all of these bank details on one of your bank cheques, or through your online banking. If you aren't sure of your Institution Number, Transit Number or Account Number, please contact your bank.
6. Check the box saying 'I have read and agree with the terms and conditions'. To read the terms and conditions, click the green circle with a question mark. 
7. Click Save.

Your bank details should now be linked to your provider location or office and you should be set up to receive direct deposits from Pacific Blue Cross.

If you are the primary administrator for multiple locations or offices, you will need to set up direct deposit for each of these in order to receive payments from Pacific Blue Cross.

If you have repeated issues in trying to set up direct deposit in PROVIDERnet, please contact our customer service team.