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The Advice Centre

Accessing your disability claims anytime, anywhere

Monday, April 8, 2024
Insurance Basics, How to make a claim

Accessing your disability claims anytime, anywhere

As part of our commitment to improving member experience, we’re excited to announce the latest update to Member Profile – a new disability claim tab that will help you easily find information about your disability claim with Pacific Blue Cross , whenever you need it.

Increased functionality for members with disability claims

If you have an active disability claim with Pacific Blue Cross, you’ll now be able to access disability claims information online, without having to contact your Claims Specialist. You can view past and future disability payments and track the status of your claims and payments, to plan and budget with peace of mind.

Finding the disability claim tab

To get started, log in to your Member Profile account. If you haven’t registered for an account, please sign up for one. It will only take a few minutes until you’re able to view your approved claims.

  1. Log in to Member Profile
  2. Navigate to the drop-down list next to Your Coverage
  3. Select your policy number
  4. Select View more claims

Need to submit a claim?

Our Work and Wellness team is responsible for the management of your claim. You can find their contact information, along with information on how to submit a claim, within the new disability claim tab.


Contact the Work and Wellness team at 604 419-8040 or call the Pacific Blue Cross toll-free at 1 877 722-2583. You can also reach out to your employer for more information.

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