Digital Member Enrollment Plan Administrator FAQs
Managing Digital Member Enrollment in ADMINnet
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Where can I find a copy of a plan member’s enrollment form?
Plan administrators can search and download a copy of their plan member’s enrollment form under View Enrollment Forms in ADMINnet.
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Where can I view a copy of the Terms of Agreement that members sign during Digital Member Enrollment?
All completed member enrollment forms are available for download within ADMINnet. These include the Terms of Agreement which the member will have signed. The agreement wording was last updated in February 2026 for all members not enrolled under Healthcare Benefits Trust.
Plan Member Experience
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When will the link for the plan member’s digital enrollment form expire?
The form will expire 30 days after their enrollment is initiated by the plan administrator in ADMINnet. If the plan member completes their enrollment form, then the link included in the invitation email will become invalid.
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How often will the plan member receive a reminder to complete their enrollment form?
The plan member will receive the first reminder three days after their enrollment is initiated by the plan administrator in ADMINnet. After that, they will receive a reminder once a week until the 30-day expiry period has been reached. The plan administrator will be notified that the member has not yet completed their enrollment form three days before it is due to expire.
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What happens if the plan member does not fill out the enrollment form before the 30-day expiry period elapses?
If the plan member does not complete their enrollment form within the 30-day window, the link to their enrollment form will expire and the plan administrator will need to initiate another enrollment for that plan member. The plan administrator will be notified after the 30-day expiry has passed if a member has not completed their form.
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What can the plan member expect after they complete their enrollment form?
The plan member will receive an email inviting them to register for Member Profile, where they can access their policy information and submit online claims. To register for Member Profile, they will need their Policy Number and ID Number, which will be included on the Pacific Blue Cross ID card that they will receive by mail at their registered address. The plan administrator can also easily look up this information in ADMINnet. The member will receive a brief feedback survey asking for their comments on the Digital Member Enrollment process, so that we can continue to improve our systems.
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How should plan members who have a dependent with disabilities submit required documentation?
If a plan member indicates during enrollment that they have a dependent with disabilities, they will receive an additional email after enrollment. This email will give details of the required documentation and prompt them to submit details to their employer or plan administrator.
Troubleshooting
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How do I know if I sent the digital enrollment form to the right email address?
There are safeguards in place to prevent the form from going to the wrong email address. Plan administrators are required to enter the plan member’s email address twice to authenticate it before they hit Next on the Employee Details section of the enrollment initiation form. If plan administrators believe they entered the plan member’s email address incorrectly, they should first check with the member to confirm that they have not received an email from Pacific Blue Cross inviting them to complete their enrollment form. If they have not, administrators can re-initiate their enrollment in ADMINnet. Please make sure that the plan member only completes one enrollment form.
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What should I do if a plan member tells me that they didn’t receive the email inviting them to complete the digital enrollment form?
Ask the plan member to check that an email from pbcenrollment_nac_dev@pac.bluecross.ca isn’t in their junk or spam folder. Encourage them to add this email address to their ‘Safe Senders’ list to ensure that they receive all email notifications. If the issue persists, administrators can re-initiate the enrollment in ADMINnet. However, please make sure that the plan member only completes one enrollment form.
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What if I indicated incorrect information in the Employment section, such as incorrect salary amount or employment type?
After the plan member has completed their form and is enrolled for their benefits, administrators can find the member’s record in ADMINnet and update their employment information.
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What if I need to reach out to Pacific Blue Cross for assistance?
If you have questions or need assistance with Digital Member Enrollment, please reach out to your Pacific Blue Cross Service Representative