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The Advice Centre

How to make a claim

Learn how to easily submit your claims with Pacific Blue Cross. Find step-by-step guides, tips, and resources to ensure a smooth and hassle-free claims process.

Is your employer group travel insurance enough?

From trip length to coverage limits, understand how employer group and individual travel insurance differ to protect your next journey.

Accessing your disability claims anytime, anywhere

If you have an active disability claim with Pacific Blue Cross, you’ll now be able to access disability claims information online, without having to contact your Claims Specialist.

Claiming deadline information

Claims submission deadlines differ based on your policy. You can find out the specific claiming deadline for your plan by referring to your plan booklet or by signing into Member Profile.

ICBC Accident and Injury Reimbursement Agreement

Our plans contain an exclusion that prohibits us from paying automobile-related illnesses or injuries

WorkSafe BC Accident and Injury Reimbursement Agreement

Our plans contain an exclusion that prohibits us from paying workplace-related illnesses or injuries

Fast, Easy, Claims

At Pacific Blue Cross, we have fast and easy ways for you to submit your claims. Start saving today with Fast, Easy, Claims.

Prior Authorization for High Cost Drugs

Certain drugs require prior authorization to confirm intended use and to ensure full or partial reimbursement...

Is your practitioner registered?

For your treatments to be covered, your practitioner has to be registered with the appropriate college or association…

How to make a Dental or Orthodontic claim

Many dental offices can bill Pacific Blue Cross directly so you only pay your dentist for the amount not covered by your plan